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Concierge's secrets

the Chef Concierge

Concierge Les clefs d'Or

Alain Ethier, Chef-concierge

Alain Ethier, our Chef-concierge, has been with Le St-Sulpice Hotel Montreal for 7 years, he manages our dynamic team of three concierges at your service.

Les concierges du St-Sulpice

Our concierge expert team: from left to right: Maxime Martin, Fannie de Lorenzi et Alain Ethier

Alain has been a concierge since 2000 and is a proud member of Les Clefs d’Or, a worldwide professional concierge association, since 2002. He is currently the Public Relations Director for Les Clefs d’Or Canada. With over 25 years of experience in the Montreal hotel industry, all in 5 and 4 stars hotels, he is an expert on professional customer service and warm hospitality while keeping an open mind on the new needs of today’s travelers.

Public Relationship Director Les Clefs d'Or Canada

Public Relationship Director Les Clefs d’Or Canada

Whenever he is not standing behind the concierge desk in our lobby, Alain is seen personally experiencing the best Montreal has to offer to our guests and visitors. He keeps his finger on the pulse of the city by trying new and old restaurants, visiting attractions, attending shows, press conferences and openings and establishing privileged contacts with the key people in the city so he can be able to offer exclusive and unique experiences to our guests.

Alain knows that each guest has different tastes and needs. His daily challenge is to match the perfect experiences for each individual. That’s why he asks a lot of questions and listens carefully to your answers. Because, after all these years, a happy and satisfied customer is still the greatest reward.

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